Privacy Policy

1. Introduction

Welcome to eProfile ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our digital business card services.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number)
• Profile information for your digital business cards
• Payment information (processed securely through Razorpay)
• Account credentials and authentication data

2.2 Usage Information

• Device information and browser type
• IP address and location data
• Usage patterns and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and maintain our digital business card services
• Process payments and manage subscriptions
• Send important updates and notifications
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• Payment Processing: We use Razorpay (a certified PCI DSS compliant payment gateway) to process payments securely. Razorpay may collect and process payment information according to their privacy policy.
• Cloud Services: We use secure cloud infrastructure providers for hosting and data storage
• To comply with legal requirements and court orders
• To protect our rights, prevent fraud, and ensure security
• In case of business transfer, merger, or acquisition

4.1 Payment Information

We do not store your complete payment card information on our servers. Payment processing is handled entirely by Razorpay, which maintains PCI DSS Level 1 compliance. We only store transaction IDs and payment status for billing and support purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through Razorpay
• Regular security audits and updates
• Access controls and authentication

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

8. Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Cancelled Accounts: Account data is retained for 90 days after cancellation for potential reactivation
• Payment Records: Billing and payment information is retained for 7 years as required by Indian tax laws
• Legal Compliance: Some data may be retained longer if required by law or for legal proceedings

8.1 Data Deletion

You can request complete deletion of your account and associated data by contacting us at privacy@eprofile.com. We will process deletion requests within 30 days, except for data we are legally required to retain.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: