Refund & Cancellation Policy

1. Overview

At eProfile, we want you to be completely satisfied with our digital business card services. This Refund & Cancellation Policy explains our policies regarding refunds, cancellations, and subscription management.

2. Free Trial Period

We offer a 14-day free trial for new Pro plan subscribers. During this period:

• You can cancel anytime without any charges
• No payment will be processed during the trial period
• You will have full access to Pro features
• Automatic billing begins after the trial ends unless cancelled

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time by:

• Logging into your account and going to Subscription settings
• Clicking "Downgrade to Free" or "Cancel Subscription"
• Contacting our support team at support@eprofile.com

3.2 Cancellation Effects

• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the period ends
• Your account will automatically downgrade to the Free plan
• No further charges will be made after cancellation

4. Refund Policy

4.1 General Refund Policy

Due to the digital nature of our services, all payments are generally non-refundable. However, we may provide refunds in the following exceptional circumstances:

4.2 Eligible Refund Scenarios

• Technical Issues: If our service is unavailable for more than 48 consecutive hours due to technical problems on our end
• Billing Errors: If you were charged incorrectly due to a system error
• Duplicate Charges: If you were charged multiple times for the same subscription
• Unauthorized Charges: If charges were made without your authorization (subject to investigation)

4.3 Refund Process

To request a refund:

1. Contact our support team at support@eprofile.cv within 7 days of the charge
2. Provide your account details and reason for the refund request
3. Include any relevant documentation or screenshots
4. Our team will review your request within 3-5 business days
5. If approved, refunds will be processed within 7-10 business days

5. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

• Change of mind after using the service
• Failure to cancel before the next billing cycle
• Violation of our Terms of Service leading to account suspension
• Requests made more than 30 days after the charge
• Partial month usage (subscriptions are billed monthly)

6. Payment Processing

6.1 Payment Gateway

All payments are processed securely through Razorpay, a certified payment gateway. We do not store your payment information on our servers.

6.2 Billing Cycle

• Subscriptions are billed monthly on the same date you initially subscribed
• Payments are automatically charged to your selected payment method
• You will receive an email receipt for each successful payment
• Failed payments may result in service suspension after 3 attempts

7. Plan Changes

7.1 Upgrades

When upgrading your plan, you will be charged the prorated amount for the remaining billing period. The new plan takes effect immediately.

7.2 Downgrades

When downgrading your plan, the change takes effect at the end of your current billing period. No refund is provided for the unused portion of the higher plan.

8. Account Suspension

If your account is suspended due to violation of our Terms of Service, no refund will be provided for the remaining subscription period. You may appeal the suspension by contacting our support team.

9. Data Export

Before cancelling your subscription, you can export your data including:

• Digital business card information
• Contact and lead data
• Analytics reports
• Gallery and portfolio content

10. Contact Support

For any questions about refunds, cancellations, or billing issues, please contact us:

11. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.